Return & Refund Policy

Return & Refund Policy

At FITBURNX, we stand behind the quality of our weight management products and want you to be completely satisfied with your purchase.
If you are unsatisfied with your product for any reason, you have 60 days from the date of purchase to return the product and request a refund. You may return any product purchased on fitburnx.com in accordance with the terms below.

1. Return Requirements & RMA Authorization

To be eligible for a return and refund, you must obtain a Return Merchandise Authorization (RMA) number before sending any items back:
  1. Request an RMA: Contact our customer service team at support@fitburnx.com within 60 days of your purchase date to request an RMA number.
  2. Receive Return Address: Our support team will provide you with the official RMA number and the exact return warehouse address.
  3. Provide Tracking Information: Once you ship the item back, you must email support@fitburnx.com with your RMA number and the carrier tracking number so we can track your shipment.
Important:
  • Returns sent without an approved RMA number or valid tracking information may not be processed or eligible for a refund.
  • You must ship the product back within 14 days of receiving your RMA approval.
  • Customers are responsible for paying all return shipping costs.

2. Item Condition

  • Returned product(s) must be in good physical condition (not physically broken, altered, or damaged).
  • All original packaging, bottles, labels, and promotional items included with your purchase must be returned.
  • Proof of purchase (order number, receipt, or confirmation email) is required to complete your return.

3. Non-Returnable Items

The following items are exempt from being returned:
  • Gift cards
  • Downloadable software or digital products
  • Selected dietary supplement items once the seal is broken or opened for hygiene and safety reasons

4. Return Address

Please do not send your purchase back to the product manufacturer without contacting us first.
Return Address:

FITBURNX Returns Department

19655 E 35th Dr #100, Aurora, CO 80011, USA
(Note: Please ensure you receive your RMA number from support@fitburnx.com before shipping to this address).

5. Refunds & Processing Time

  • Inspection: Once your return is received and inspected by our warehouse, we will send you an email notifying you that we have received your returned item and whether your refund has been approved or rejected.
  • Processing: If approved, your refund will be processed immediately. A credit will automatically be applied to your original credit card or payment method within 5–10 business days (depending on your payment issuer).
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in original condition, damaged, or missing parts for reasons not due to our error, or returns sent after the 60-day window).

6. Late or Missing Refunds

If you haven't received a refund yet:
  1. Re-check your bank account or credit card statement.
  2. Contact your credit card company or bank; processing times can vary, and it may take several business days before a refund is officially posted.
  3. If you have completed these steps and still have not received your refund, please contact us at support@fitburnx.com.

7. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please email support@fitburnx.com with photos/videos of the damage to receive return and replacement instructions. Exchange requests must be submitted within 60 days of delivery.

8. Sale & Promotional Items

Only regular-priced items may be refunded. Final sale or clearance items may not be eligible for refunds unless explicitly stated.

9. Contact Us

If you have any questions regarding our return and refund process, please reach out to our support team:
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