Shipping & Delivery Policy

Shipping & Delivery Policy

Thank you for visiting and shopping at fitburnx.com! Below are the terms and conditions that constitute our Shipping Policy for FITBURNX weight management products.

1. Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification with a tracking number once your order has shipped.
Please note:
  • High-Volume & Holiday Delays: Processing times may be slightly extended during high-volume sales periods, sales events, or statutory holidays.
  • Invalid Information: If inaccurate address or payment details are provided at checkout, order processing may be delayed by an additional 3–5 business days while our support team verifies your details.

2. Shipping Rates & Delivery Estimates

Delivery times are estimates and start from the date of dispatch, not the order date. Time in transit depends on your location and the shipping method selected.
  • US Domestic Shipping (Standard): Estimated 3 to 7 business days.
  • International Shipping: Estimated 7 to 21 business days.
(Note: On rare occasions, international shipping to certain countries may take 4–6 weeks, or up to 8–12 weeks in severe cases due to regional logistics bottlenecks or customs inspection delays).

3. Shipping Address Verification & Wrong Address Disclaimer

It is the sole responsibility of the customer to ensure that the shipping address entered at checkout is correct and complete.
  • US Address Verification: US domestic addresses are automatically verified through the USPS address system.
  • Address Changes: Due to our fast automated fulfillment process, we cannot guarantee address changes after an order is placed.
  • Customer Error Liability: FITBURNX will not be held responsible for packages shipped to an incorrect address provided by the buyer. If a package is returned to us due to an incorrect address, we will contact you to arrange a re-shipment (additional shipping fees may apply) or issue a refund minus shipping costs upon receipt of the returned package.

4. Order Cancellation Policy

To maintain fast shipping times, orders are sent directly to our fulfillment center immediately after purchase.
  • 24-Hour Cancellation Window: You may request to cancel your order within 24 hours of purchase by emailing support@fitburnx.com.
  • Post 24-Hour / Shipped Orders: If more than 24 hours have passed or if your order has already been processed/shipped, it cannot be canceled. You will need to receive the package and follow our Return Policy, or refuse the delivery upon arrival and notify customer service immediately.

5. Package Delivery, Lost, Stolen, or Delayed Packages

FITBURNX partners with reliable logistics carriers (such as USPS, UPS, FedEx, and international postal partners) to deliver your weight management supplements safely.
  • Tracking Shows "Delivered": If your tracking information states that your package was delivered to your address but you have not received it, please check around your residence, speak with household members or neighbors, and contact the local post office or courier company directly. FITBURNX does not offer refunds or replacements for orders where tracking confirms successful delivery.
  • Carrier Guarantees & Delays: FITBURNX is not responsible for transit delays caused by carrier disruptions, labor strikes, severe weather, acts of nature, or events beyond our control.
  • Refused Packages: If a delivery is refused by the customer, original shipping and handling charges will be deducted from any eligible refund once the package is safely returned to our fulfillment warehouse.

6. Customs, Duties, and Taxes (International Orders)

FITBURNX is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, or customs clearance fees).
If an international shipment is refused or returned due to unpaid customs fees, shipping costs and any customs fees incurred will be deducted from your refund.

7. Return Shipping & Fulfillment Address

If you are returning a product under our 60-day money-back guarantee, all bottles (whether full, empty, or partially full, including any bonus/free bottles) must be shipped back to our fulfillment center with a valid tracking number and your Order ID included inside the parcel.
Return Shipping Address:

FITBURNX Fulfillment Center

19655 E 35th Dr., Suite 100, Aurora, CO 80011, USA
(Customers are responsible for return shipping costs. Please notify support@fitburnx.com with your return tracking number once dispatched).

8. Customer Support

If you have any questions or concerns regarding your order status or shipping details, please contact our customer service team at:
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